Frequently Asked Questions
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“...excellent service at a very competitive price! Customer service was superb. Extremely fast, professional and helpful communication!...”
Lenny - Jacksonville, FL
Do you provide boxes?
No. We provide SecurBox®. To find out about it, please visit SecurBox® Shipment page.
How much can I ship at one time?
There is no limit to the size of your shipment.
There is no weight limitation for a box as long as the weight capacity of the box is not exceeded.
Why are there minimum shipments?
The Maritime industry has fixed minimum charges per shipment that have to be covered. You can ship as little or as much as you want, but there is a minimum cost involved.
What does the price cover?
The rate covers all costs from warehouse receiving to arrival at the destination warehouse.
How often can I ship?
Our schedule calls for weekly service to all areas. Boxes should be delivered to our warehouses by the date and time indicated on booking confirmation.
How long does it take to arrive?
Transit time depends on your destination.
When and how do I pay for my shipment?
Shipment can be prepaid in our Miami office or it can be collected at the destination office.
Can I insure my packages?
All cargo is insurable, except used household goods and personal effects. Please contact our customer service representative for rates.
How do I determine the cubic feet (cft) of my shipment?
The cubic feet is determined by multiplying the length, width and height of your shipment.
How much fuel can be in my vehicle?
Due to safety regulations your vehicle’s fuel tank must be less than one-quarter of a tank but should contain enough fuel for delivery, loading and discharge, and reaching a gas station after pick-up at the destination port.
Are personal effects or cargo allowed inside the vehicles?
Personal items and cargo are not permitted to be shipped inside the vehicle.
Do you offer insurance for the vehicles?
Yes. All vehicles new or used can be insured. Please contact our customer service representative for rates.
Next Step
- If you have any other questions please contact us.
- Find out about SecurBox® Shipments.
